Internet Connectivity Issues

For Installation Instructions, please see this page.

To update its database, and to activate a licence, NEM-Review requires an active connection to the internet. NEM-Review uses Internet Explorers proxy settings when attempting to connect to our servers. If you have an active connection to the internet, but NEM-Review is not detecting an interenet connection or is having trouble (by either failing to contact the licence or update servers, or by unusually slow updating), your proxy settings may not be allowing NEM-Review to contact the update server. Here are a few simple things you can try:

• See if you can reach www.nem-review.info and www.dataserver1.com in your version of Internet Explorer. If you cannot reach the site then you may need to check your proxy settings to ensure you are being allowed to reach these sites. If your proxy settings are correct and you still cannot reach these sites, check with your administrator that these sites have not been specifically blocked by the proxy.

• If you can reach the sites above in Internet Explorer, but are still having issues with getting updates, check if you have a firewall running, if this is the case, you may need to allow the program "NEM-Review.exe" through this firewall.

• The update process downloads a number of .zip files, 1 for each day of updates. If you are experiencing slow updating (especially for the first update) then check if your virus protection program is scanning these zip files. Virus protection programs that open and scan each .zip file will significantly increase update time. If you feel confident you may change the virus protection program to ignore these zip files. If this is not the case, your IT Administrator may also have some form of special rules for downloading .zip files.

If you can't find a solution to your problem, click here to lodge a request for support with our dedicated support team.

Alternatively, call toll free on 1300 762 637 in Australia or +61 7 3371 8438.